Thank you for shopping at Bissosto Associates. We value your satisfaction and want to ensure that you have a positive experience with our products. This Return and Refund Policy explains our guidelines for returns and refunds. Please read the following terms carefully:
- Return Eligibility:
- 1.1. We accept returns within 3 days from the date of purchase.
- 1.2. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
- 1.3. Certain products, such as perishable goods or personalized items, may not be eligible for return. Please contact our customer support for clarification.
- Return Process:
- 2.1. If you wish to return an item, please contact our customer support team within the specified return period. They will provide you with instructions on how to proceed.
- 2.2. When returning the item, please ensure it is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to guarantee the safe delivery of the returned item.
- 2.3. The customer is responsible for any shipping costs associated with returning the item unless it was damaged or defective upon receipt. In such cases, please contact our customer support for further assistance.
- Refund:
- 3.1. Once we receive the returned item and verify its eligibility, we will initiate the refund process.
- 3.2. Refunds will be issued in the same form of payment used for the original purchase, unless otherwise agreed upon.
- 3.3. Please note that it may take a few business days for the refund to be processed and for the funds to be reflected in your account, depending on your payment provider.
- Damaged or Defective Items:
- 4.1. If you receive a damaged or defective item, please contact our customer support immediately or within [number of days] days of receiving the product.
- 4.2. We may request evidence, such as photographs or a detailed description of the damage or defect, to assist us in resolving the issue promptly.
- 4.3. If the damage or defect is confirmed, we will provide you with instructions for returning the item, and a replacement or refund will be offered based on your preference.
- Exchange:
- 5.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.
- Non-Returnable Items:
- 6.1. Certain items are non-returnable, including but not limited to: – Perishable goods, such as food or flowers – Personalized or custom-made items – Intimate or sanitary goods – Gift cards or downloadable software
- Contact Us: If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at +8801716106931
Please note that this Return and Refund Policy is subject to change without prior notice. It is recommended to review this policy periodically or before making a purchase.